Slots / Casino
These terms set out the rules that govern your rollbet account — from how you open it, to how transactions are handled through bKash, Rocket, and other supported payment rails. Access and eligibility depend on your local law and the eligible regions we serve, so read these carefully before you start.
By creating an account and using any part of the platform — including placing activity through our sportsbook, opening the live casino section, or funding your wallet via bKash or Rocket — you confirm that you have read and agreed to these terms. They apply to all account holders regardless of device, whether you access the site on a mobile browser or through a desktop session. These terms are the primary agreement between you and us. They sit above any promotional notice, lobby banner, or support message you may receive. Where a conflict exists, these terms take precedence. We may update these terms when regulatory requirements or platform changes make it necessary. When that happens, continued use of your account after the update is posted constitutes acceptance of the revised terms. If you are unsure whether access is permitted in your region, do not proceed until you have checked the applicable rules under your local law. We do not represent that the services described here are available to every visitor. Eligibility is your responsibility to confirm. For questions about a specific clause, our support routes — set out in the support section below — are the right place to raise them. Your bKash or Rocket transaction history, accessible from your account wallet, forms part of your activity record under these terms.
Funds added through bKash are subject to the transaction limits and verification steps shown in your account wallet at the time of the deposit.
Rocket transfers follow the same wallet verification flow. Any discrepancy in a Rocket transaction should be raised through the support route within the window shown in your account.
Your account wallet records all credits and debits. These records are the authoritative log of your activity under these terms and can be reviewed from the account page at any time.
Not every part of your experience falls under the same policy rules. This section draws the line clearly so you know which situations these terms govern directly and where a separate policy or a third-party rule applies instead.
Opening, verifying, suspending, or closing your rollbet account is fully within the scope of these terms. Any dispute about account status is handled through the policy contact routes we publish.
Deposits and withdrawals through supported payment rails — including bKash and Rocket — fall under these terms. Processing outcomes depend on the payment provider's own rules once a transfer leaves your wallet.
Game content supplied by PlayStar, Pragmatic Play, PG Soft, and Joker is governed by those studios' licensing arrangements. We make their titles available in the lobby; we do not set the rules inside the games themselves.
Links to external sites, third-party identity verification services, and payment network infrastructure operate under their own terms. These terms do not extend to those services, and we are not responsible for their policies.
These terms are not one-directional. You have specific actions available to you: reviewing your own activity records, correcting information held on your account, and raising questions about how a policy has been applied to your situation. The account page shows the current state of your wallet, your transaction log, and the contact fields you need to initiate a correction or a query. If you believe a term has been applied incorrectly — for example, a wallet transaction that does not match your bKash or Rocket history — the process is to raise it through the support route with the relevant reference number from your account. We will review it against the records we hold. Where a detail on your account is incorrect, you can request a correction by submitting the right documentation through the same support path. We do not alter records unilaterally; changes follow a review.
Your full transaction log is accessible from the account page. Cross-reference it against your bKash or Rocket statement if a discrepancy appears.
Submit a correction request through the account support path with supporting documentation. We review all requests against the records we hold before making any change.
If a term is unclear or you believe it has been applied incorrectly to your account, open a query through the published support route and include the relevant account reference.
For unresolved queries, you may escalate via the support contact form. Keep your account ID and the relevant transaction reference handy when you do.
If you have a question about a specific clause, need to flag a transaction issue, or want to request a policy review, use the contact routes below. These are the channels we monitor for policy-related queries.
Submit a written query through the account support form. Include your account ID and the clause or transaction in question so we can locate the relevant record quickly.
The live chat option is accessible when you are signed in. Use it for straightforward questions about how a term applies to your account or wallet.
For detailed policy questions or correction requests that require documentation, email support gives you a written record of your query and our response.
Your account data — including your transaction history, wallet balances, and identity verification records — is held in accordance with the data handling policy linked from your account settings page. We do not share your bKash or Rocket transaction details with third parties outside of what is required to process your payments or comply with applicable legal obligations.
We use cookies to keep your session active and to remember your account preferences. You can adjust cookie settings from the browser-level controls; disabling functional cookies may affect how your account loads.
Your account is protected by the verification step set up during registration. If you notice unfamiliar activity, contact support immediately using the form or chat route and do not make further transactions until reviewed.
We keep transaction records and account data for the period required under applicable regulations. Once the retention period expires, records are removed from our active systems unless a query is open against them.
To request deletion, correction, or export of your personal data, submit a request through the support contact form. Include your account ID and the specific data category you are asking about.
These are the questions we hear most often about how our terms work in practice.
Yes. These terms apply regardless of the device or browser you use to access your account. Mobile access through a supported Bangladesh network carries the same obligations and the same rights as desktop access.
When we update the terms, we post the revised version and the date it takes effect. Continuing to use your account after that date means you accept the updated terms. If you disagree with a change, contact support before the effective date.
Open the support form, attach your bKash transaction reference and the date of the transfer, and submit it as a wallet discrepancy query. We will check it against our payment records and update you through the same support thread.
Access and eligibility depend on your local law and the eligible regions the platform serves. If you are outside Bangladesh, check whether access is permitted under the rules that apply in your current location before using your account.
Submit a correction request through the account support form with the relevant documentation. We review all requests against the records we hold. We do not alter account details without completing that review first.
The current version of these terms is always accessible from the footer of the site and from the policy section within your signed-in account area. The date at the top of that page shows when it was last updated.